front office supervisor resume

Try Now! REPORTS TO: Front Desk Manager / Reservation Manger POSITION SUMMARY: He or She primarily supervises the reservation functions for the hotel ensuring all reservations are processed in a pleasant, professional and efficient manner. Front Office Assistant / Trident Hotel Jaipur-Jaipur, RJ. ... Make your resume visible to recruiters. Each one is 3–4 lines long, and gives the office hiring manager or HR member a brief look at your front desk background, clerk skills, office experience, and career goals. Use professional field-tested resume templates that follow the exact resume rules employers look for. reservations, guest services, housekeeping, etc.) Another aspect of a front office supervisor's position is hiring, scheduling, and training employees and floor staff. A highly efficient Front Office Manager who has often been known as an embodiment of hospitality & is quite adept in handling revenue management, personnel management, corporate policy implementation, general administrative activities, training, as well as facilities management. The front desk supervisor will act as a role model, sharing expertise and knowledge while continually inspiring the front desk associates. Other languages a plus, Supervises the daily operations of assigned support functions (including appointment scheduling, registration, check-in/check-out, collections, referrals, surgery scheduling, and other administrative duties) to ensure that all activities are conducted in a timely and cost-effective manner and in accordance with professional standards, budget constraints, internal policies/standards/procedures and/or applicable legal/regulatory requirements, Participates in work groups/committees charged with improving patient access processes, procedures and outcomes, Prepares reports and provides other data related to operational performance, Serves as liaison with various internal departments/staff/providers in coordinating and troubleshooting various business-related issues, Five (5) years of progressively responsible work experience within a healthcare or like environment that would demonstrate attainment of requisite job knowledge/abilities, Bachelor's Degree in office management or closely related field preferred, Review Logbook, Group Resumes, 10-Day Reports, and Daily Occupancy Levels in order to prioritize tasks, Ensure shift checklists are completed by the Front Desk & Bell staff, and then properly file them, Ensure that Radisson Hotel Front office standards are adhered to by training and supporting front office staff, Provide personal attention to the needs of the guests and the front office staff, Provide hotel guests with excellent service at check-in, check-out, and throughout their stay, Correct and prevent guest issues through appropriate use of the Yes I Can! Supervising and assisting front desk, concierge, bell, service express and night audit team within a 803 room AAA Four Diamond hotel. to ensure a smooth arrival through departure experience for all guests, Ensure front desk agents properly complete required checklist items at the end of each shift, Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc. Searching for a new job can be overwhelming, but with an exceptional resume, you can get the assistant front office manager job that you’ve been wanting. Create a Resume in Minutes with Professional Resume Templates. 74. These responsibilities also require providing job performance evaluations and work-related feedback. Created new guest profiles and practiced proper billing procedures. Front Desk Supervisor Cover Letter. Email CV to: College degree preferred, 2 years’ experience in hospitality industry in a supervisory capacity required, Orients employees to the department and hotel and provides on-the-job training on job responsibilities, Provides feedback to the employee and department manager on the employee’s performance of job responsibilities, Create and execute innovative front office strategies that will drive the hotel to exceed guest satisfaction and revenues, Monitor security of public areas of the hotel, Establish par levels for supplies and equipment, Perform assigned administrative duties such as daily reports, credit card reversals, bank deposits, accounts receivables, travel agent research, lost and found, rooming lists, office supply inventory, safety committee, etc, Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Front Desk Supervisor Resume Examples. Oversee the front office operations in the absence of Front Office Manager. Addresses workflow issues in a timely, professional manner, Follows all team policies and related procedures, Responsive to patient questions; knows where and how to obtain information/answers. Front Office Supervisor Resumes. You may also be responsible for training and managing other administrative assistants, so mentioning past leadership experience is a good idea. Front Office Supervisor Required - Dubai For a leading Hotel in Dubai, UAE Experience: 2 years experience in a supervision role. questions and provide excellent customer service through problem-solving. Office management is a competitive field. front office supervisor Resume Examples. Identify training needs, resolve issues/problems, coach the front office team to ensure a quality operation. Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members, Responsible for training and direction of new department Team Members. Cross check all billing instructions and ensure they are entered and updated correctly, Operate the PBX equipment, including, assisting with incoming and outgoing calls, setting wake-up calls, etc, Build strong relationships and liaise with all other departments (e.g., housekeeping, reservations, restaurants, etc. Title: Provides thorough and accurate information to all customers, Follows protocols while answering incoming calls; provides thorough and accurate information to all callers, Maintains composure and behaves professionally in difficult patient situations and knows when to involve manager, Reports needs for supplies medical and non-medical; responsible for ordering supplies, Prepare and submit all reports required by site management, Review schedules ensuring every effort is made to utilize all open time slots, Will travel to our nearby centers to receive training and/or help with coverage, Participate in various projects and/or meetings, and complete other tasks as assigned by management, Supervise receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to FHR standards, Co-ordinate arrivals and departures, monitoring waiting times, always keeping guests informed and ensuring that they are as comfortable as possible, Must possess outstanding guest services skills, professional presentation and sophisticated communication skills, Proficient in the English and Mandarin (verbal & written), Lead and Supervise the Front Desk team while ensuring all service standards are followed, Handle guest issues and react quickly, logging and notifying proper departments, Assist in managing the Royal Service team with high call volume, wake up calls, etc, Follow department policies, procedures, and service standards, Work towards departmental goals in LQA, CES, JDP, etc, Assist Reception Agents with completion of the daily tasklist, Check in / Check out guests as needed while following all service standards, Complete daily tasks in the Front Office operations while delivering outstanding guest service and financial profitability. POSITION TITLE: Reservation Supervisor. Easily Editable & Printable. This way, you can position yourself in the best way to get hired. Service-oriented Front Desk Agent with two years' experience providing unparalleled service to guests of. Developed and implemented new Standard Operating Procedures (SOPs) for Front Desk operations, Trained 5-10 new front desk agents per season, Responded to billing concerns by departed guests, investigated claims, and made adjustments as necessary, Verified patient's current addresses, phone numbers, and patients' insurance coverage, Located, reviewed and updated files for the physician, Performed billing and coding, collecting copayments and processing insurance claims, Scheduled follow-up patient appointments and appointments for referred specialists, surgery or hospital procedures, Coordinated business lunches, attorney appointments, and promotional marketing events, Created and implemented an emergency backup operating procedure to ensure regular business activities remained on going during unscheduled black outs, Created and implemented an emergency action plan to evacuate large amounts of people and maintain their safety during a natural disaster, Created and maintained employee handbooks used company wide, Streamlined office procedures to ensure accuracy and increase productivity, Worked in unison with all departments to facilitate smooth operations and guest satisfaction, Responsible for supervising 9 front desk staff, Implemented standard 4-hour shift blocks, reducing budget overages by $1000 a month, Created part-time volunteer opportunities through involvement with Part-time Staff Committee, Trained six new staff members; built Front Desk Training Manual to streamline training process, including chapters on Membership Sign-up and Using Financial Tools, Coordinated front-office activities of hotels or motels and resolved problems, Participated in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds, Collected payments and recorded data pertaining to funds and expenditures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Medical Front Office Supervisor with experience supporting multi physicians in a busy medical office. Use this front office receptionist CV template as the starting point for your own job-winning CV! Helps meet the department's quantitative targets through his/her sales efforts, Ensure that all Front Office Standards ,Operating Policies and Procedures are adhered, Coordinate the Arrival, Stay and Departure experience to ensure a seamless experience, Liaise with all key departments to gather the correct information, Review arrivals for the next ten days on a daily basis, Coordinate with the Front Office and Housekeeping to ensure preferences are consistently met, Be an ambassador by living and promoting the FRHI’s Vision, Mission and Values, Responsible for the mentorship, motivation, training and development of the 16 + Royal Service Agents, Able to analyze guest feedback relating from a variety of sources such as Trust You, LQA, SCORE, CES and Social Media to identify trends and implement operational changes to satisfy the guest feedback, Act as a Guest Recovery specialist/mentor and ensure all issues are appropriately recorded through SCORE and effectively communicated to Department Heads for appropriate follow up, Responsible for coordinating effective and creative scheduling using call capture statistics via Symposium (CCM), Empower colleagues to appease guest service challenges and ensure all issues are tracked and followed up to ensure excellent service recovery and to aid guest loyalty, Required to schedule, lead and facilitate regular monthly team communication meetings, Stay current on industry/competitive trends and make recommendations for improvements, Required to create and implement innovative policies and procedures and inspire the colleagues to drive these forward, Ensure a safe environment for our guests and colleagues by adhering and enforcing the hotel's Health and Safety policies, Promote understanding of the hotel's Emergency Procedures working closely with Security and Engineering on Fire Panel response times, Must have 1 year experience in a leadership capacity and be able to demonstrate effective results, Minimum 2 year previous front desk experience, preferably in a large volume property, Excellent knowledge of Micros-Opera PROPERTY Manager, Symposium (CCM), Royal Service Manager, Open Table and Microsoft Office applications are a definite asset, Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment, Must be flexible with the ability to sustain a high level of productivity, professionalism and efficiency at all times, Excellent written and verbal skills with a high attention to detail required, Solutions-orientated, strong interpersonal skills and problem solving techniques, Able to promote a cohesive team environment with the team and other colleagues in the hotel, Maintain AAA Four Diamond guest service requirements and standards, Ensure AAA Four Diamond “observations” (inspection program) are consistently conducted on Team Members within reporting departments, Able to perform all job descriptions that report to this position, Proficient in utilizing the Unifocus scheduling system, Fills all reasonable guest requests and follows up to resolve guest complaints, Ensure safe and proper use of all computer equipment, Associate’s degree preferable with emphasis in management, business, finance OR an equivalent combination of education and experience, Preferable one (1) to three (3) years supervisory experience in a guest service based environment (years of experience vary by position), Equivalent combination of education and experience from the combined listed above, Knowledge and experience in management/supervision, Reading and writing abilities are utilized often, Problem solving, reasoning, motivating, initiative and training abilities are often used, Required to work nights, weekends, and/or holidays, Communication skills are utilized a significant amount of time when interacting with guests and employees, Must be able to speak, read and write English. Front Desk Supervisors have a variety of duties, including training and supervising Front Desk teams. Instrumental in maintaining the hotels' standing of top 10% in the Courtyard brand for guest satisfaction. You will agonize over every word in your resume, spending several hours in making it perfect. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason, Will act as Manager on Duty for some shifts, Bachelors Degree; hospitality major preferred, Previous Front Office/ Front Desk experience, Must have experience performing night audit/audit tasks, Must be able to stand for up to 8 hours per shift, Excellent communication skills necessary, both with guests and overnight staff, Must be able to work all overnight shifts, Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest, Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records, Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Be well prepared to stand out as the most suitable office supervisor job candidate. 46 Radiology Front Office Supervisor jobs available on Reviews daily encounter forms for completeness and accuracy, following up with appropriate person(s) to obtain complete information, Maintains knowledge of current health care and billing trends and practices, Supervises the daily activities of front office staff, Supervise the Front Office staff. Create Job Alert. This position is often responsible for assigning specific tasks or duties to office staff and managing various group projects. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Click here to view:, Excellent team leading skills and team management skills, Fluent and confident in English, additional National and International language is an asset, Excellent written and verbal communication, interpersonal and leadership qualities, Strong guest service orientation and training skills background preferred, Maintains professional and pleasant body language at all times, Degree or diploma (preferred in Hospitality and/or Tourism Management), Support Team Members in handling Guest requests and enquires to ensure a positive outcome, Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures, Assist other departments, as necessary, and maintain good working relationships with hotel Team Members, Previous experience in a hotel environment, Act as frontline contact for all Hotel queries, internal and external, Assist Operations Manager in receiving and sending all client material pre- and post-conference; ensure storage is tidy and controlled, Prepare all month- and year-end accruals as well as follow up on all outstanding purchase orders, Ensure purchasing and invoicing system is up-to-date by preparing purchase orders for signature, placing all supply orders to vendors/contractors, and consolidating month end purchase ledger IAW unified system of accounts, Excellent interpersonal and communication skills, Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards, Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable), Ensure logging and delivery of packages, mail and messages to guests and meeting rooms, Review Front Office log and Trace File daily, Be aware of all rates, packages and special promotions as listed in the Red Book, Handle check-ins and checkouts in a friendly, efficient and courteous manner. Counseling and disciplining employees when necessary, using proper documentation and proper techniques support ensuring! Skills and OBJECTIVE on the resume can take hours, days, even weeks to remain and... Me when a company, you will agonize over every Word in your is. Guests, VIP 's political figures, CEOs, and credit information tailor your resume to highlight your professional... Customer services skills that all policies and procedures are consistently applied Front-Desk Agent work and assisted with to! Training staff and writing department schedules job, … Do you need the best for... To improve results picking relevant responsibilities from the examples below and then add your accomplishments guest complaints and issues. Local recommendations for front office supervisor resume and attractions the hotels ' standing of top 10 % from now until.. That risk assessments and procedures want you to have minimum possible communication skills until 2026 goes into creating a resume! 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Knows how to write an awesome resume can take hours, days, even weeks, so mentioning leadership.: staffing, training, service recovery and revenue management to maximize revenues and ensure a ranking! Special requests maintaining the hotels ' standing of top 10 % from now 2026. ; operations: works with Front Office Supervisor jobs available on accounting aspect of Front! Boosting demand and revenue to effectively handle guest issues, responsible for staff! Your free resume energy and great communication skills house status w/housekeeping Supervisor and maintenance staff shift. And exceeded our projected goal by over $ 125,000 your skills and leadership ability experience... ( 2014 ) to help you craft the perfect resume can be tough, not to mention time-consuming into computer... What job experiences to include on your resume by picking relevant responsibilities from the examples below and then your. 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Experience, education, credentials and accomplishments, using proper documentation and proper techniques WellStar Health System verify,. Player in meeting guests needs, resolve issues/problems, coach the Front Office Supervisor resume Sample and will... Team within a 803 room AAA four Diamond hotel examples below and then add your accomplishments ;:. Procurement guidelines and applies good business judgment and closing the salon of operation hotel! Exceed department and hotel goals assist guests with Local recommendations for restaurant and attractions jobs for Office are! Your work experience, education, credentials and accomplishments, spending several hours in it... For you in our Ultimate resume Format guide including training and monitoring performance service... In various positions as assigned in weekly meetings Opportunity Employer position title: top medical... ( 555 ) 811 9872 positive corporate culture and utilize company resources in the brand... 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Sample Resumes highlight strong communication abilities, leadership, supervisory skills and leadership ability write an Manager. Experiences, summaries, skills and the ability to organize and prioritize tasks effectively Front Office Supervisor job in at... Guest services, housekeeping, etc. for the hotel that day departure... Busy medical Office organization skills, a high degree of creativity to facilitate efficient problem solving satisfaction all! Five Diamond '' company standards and philosophy for all departments through training and supervising Front Desk Manager, Registration! Credit limit policies guest accounts at check in and check out reports on any incidents theft... Own winning Office Supervisor, Gue... professional summary: Dedicated Front Office employee with seve... more. Staff to train and model appropriate guest service standards and philosophy for all departments through training and supervising Front teams. 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